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Hospitality Supervision NVQ Level 3

Who is it for?

Existing, or potential, supervisors who wish to gain further understanding of co-ordinating and supervising hospitality operations

             

Course Aims

To support individual development to and beyond a level of workplace supervision

        

Pre-requisites

NVQ level 2 Bar Service or equivalent, and / or substantial relevant supervisory experience       

Learners must be in employed status

         

Training Delivery Methodology

The NVQ Level 3 Hospitality Supervision offers a flexible approach for training delivery.

 

·        1 to 1 tutorials with a competent industry expert

·        Gathering of evidence to support competencies

·        Observations of working practice

·        Questioning to underpin knowledge and understanding

 

Method of Assessment

A portfolio of evidence produced over the duration of training to demonstrate learners’ competence in terms of skill and knowledge against agreed units.  This will usually take place in the workplace using a diverse range of methods, including; questioning, project work, role-play and evidence from the workplace.

   

Opportunities for progression

Foundation Degree in Licensed Hospitality

           

Cost

This course is delivered free to learners on an Advanced Apprenticeship Programme

 

 

 


Learners must complete all of the units in box 1

HS1

Supervise the work of staff

HS2

Establish & develop positive working relationships in hospitality

HS3

Contribute to the control of resources

HS4

Maintain the health, safety & security of the working environment

HS5

Manage yourself

 

Plus a minimum of 1 of the following units (option A)

HS7

Maintain food production operations

HS8

Supervise a function

HS10

Maintain the food service

HS11

Maintain the drinks service

HS17

Maintain the housekeeping service

HS20

Maintain the portering & concierge service

HS21

Maintain the reception service

HS22

Maintain the reservations & booking service

 

Plus up to 2 of the following units (option B)

HS6

Contribute to promoting hospitality services & products

HS9

Contribute to the development & introduction of recipes & menus

HS12

Maintain the off-site food delivery service

HS13

Maintain the cellar & drink storage operations

HS14

Maintain external areas

HS15

Maintain the wine cellar & dispense counter

HS16

Maintain the vending service

HS18

Maintain the linen service

HS19

Monitor & solve customer service problems

HS23

Work with others to improve customer service

HS24

Contribute to the selection of personnel activities

HS25

Contribute to the development of teams & individuals

HS26

Enter & find data using a computer

HS27

Control practices for handling payments

HS28

Contribute to the development of the wine list

NB

8 units to be completed in total

It is not compulsory for any units to be completed from optional units B

 

 

 

Learners must complete all of the units below:

HS1

Supervise the work of staff

HS2 Establish and develop positive working relationships in hospitality
HS3 Contribute to the control of resources
HS4

Maintain the health, safety and security of the working environment

HS5 Manage yourself
Plus 1 of the following optional units (option 1):
HS7 Maintain food production operations
HS8 Supervise a function
HS10 Maintain the food service
HS11 Maintain the drinks service
HS17 Maintain the housekeeping service
HS20 Maintain the portering and concierge service
HS21 Maintain the reception service
HS22 Maintain the reservations and booking service

Plus upto 2 of the following optional units (option B)

HS6

Contribute to promoting hospitality services and products

HS9

Contribute to the development and introduction of recipes and menus

HS12 Maintain the off-site food delivery service
HS13 Maintain external areas
HS14 Maintain the wine cellar and dispense counter
HS16 Maintain the vending service
HS18 Maintain the linen service
HS19 Monitor and solve customer service problems
HS23 Work with others to improve customer service
HS24 Contribute to the selection of personnel activities
HS25 Contribute to the development of teams and individuals
HS26 Enter and find data using a computer
HS27 Control practives for handling payments
HS28 Contribute to the development of the wine list

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